Tag Archives: inc5000
Written by Chad Bean
Thursday, August 21st, 2008
Inc. Magazine compiles an annual list of the top 5,000 fastest-growing companies in America. They rank each of the top 5,000 companies depending on their revenue growth for the past three years.
Inc. 5000 announced yesterday that HostGator made their list of the top 5000 fastest growing private companies in America. Turns out, that not only did HostGator make the list, but we ranked in at #21 overall. In our industry, business services, we ranked #2, and in Texas we’re the #1 ranked fastest growing company. For our specific industry–web hosting–HostGator is the fastest growing web host out there, period.
This is quite a feat for a company that started out of a college dorm room with literally no budget.
According to Inc.’s analysis, the reason for our growth is:
Because support is key in the Web-hosting business, the company never outsources support and keeps technical support staff available 24/7, with an average wait time of one minute for inbound calls. It also provides developed templates and specialized software licensing to clients for free to enhance the company’s service offering.
I agree with the analysis, but I’d also like to share a few other points to explain why HostGator is not only floating but thriving.
- We’re a transparent company. Before potential customers sign up with us, they can check out real HostGator reviews right on our public forums from current customers.
- We truly care about our clients. It doesn’t matter whether you pay us $5 a month for web hosting or if you buy your own dedicated server through us. Every client at HG receives priority attention and 24/7 support.
- Our affiliates contribute in a large way to the success by bringing in new sales. Anyone can join our hosting affiliate program. Whether you are a client of HostGator or not, we will pay you up to $125 per sale for referring people to our service.
- Definitely the biggest asset at HostGator is our people. To offer 24/7 support, it means that we have people here for our customers at 3 AM answering calls and taking care of issues before they become problems. They keep the servers running, making sure millions of web sites and businesses stay online. HostGator would instantly become more profitable if we cut corners and outsourced support, but in doing so we wouldn’t be able to keep the quality where it is. So that’s why we continue our hiring frenzy, to keep up with the growth. The only thing that has kept us from growing faster is making sure we have enough people to support our current and future customers. We’re in this for the long haul, and we want our customers to be with us just as long.
It’s an accomplishment and something that we’re all proud of, because every employee at HG helped to make this happen. In three years time we’ve grown over 5,000%, let us know what it will take to make the most of the next three. …