Our Reseller Hosting clients might be happy to hear they have a new feature awaiting them in the form of over 400 brandable, support video tutorials.

For awhile now, HostGator has been using similar video tutorials to assist us in supporting our clients. Now our resellers will be able to access these tutorials in their Web Host Manager (WHM) and be able to:

The videos cover many different topics to assist your own web hosting clients including:

Whether you’re a new reseller hosting customer, or an existing one, you can take advantage of these tutorials for free, no charge whatsoever.

To get started, please login to your Web Host Manager, click “Plugins”, and then click “Client Tutorials”.

You can get more information on how this works from the following video:

We will update these videos with newer versions as they become out-of-date at no additional charge. Video updates will be automatic and will not require any effort from the reseller. In the future, we have plans to expand the library to include more topics, a female narration option for each video, and more themes. We also plan on releasing packages tailored for our VPS and dedicated customers as well within the upcoming months. …

Here at HostGator we service an extremely diverse group of clientele and as such we get to interact with many different interesting people. These interactions encompass everything from angry clients seeking retribution to happy clients showering praises. Also included are some of the most absurd and downright strange communications imaginable.

In this post I’d like to focus on those absurd communications I just mentioned. I mean after all, they definitely help keep the job interesting.

Let’s start with one of the linux administration teams all-time favorite tickets: (Ticket is read from bottom to top)

The Dress shirts ticket, or should I say, dressshirts ticket, is one of the most (in)famous tickets here at HostGator. There has been much speculation as to the actual meaning of the cryptic message delivered to us on March 13th. Were we supposed to buy dress shirts? Is it some type of code we’re supposed to crack? Does he have a problem with our thinkgeek gotroot t-shirts?  We can only speculate since the mysterious client never returned our follow-up question. …

In 2006 HostGator.com moved from Boca Raton, FL. to Houston, TX.  We made the move because we could not find enough employees in Florida, also we ran out of space in the tiny office we occupied at the time.  We are proud to announce that we once again are  faced with this problem and are expanding even more!  We have chosen Austin, Tx as our newest location.

We closed on a 102,000 SQFT office building on the East side of Austin and have already started working on getting the office setup. We have been working diligently this past week closing on the office and getting everything in line, just as we did here in Houston back in 06.

When we moved to Houston a lot of our employees stayed in the office for the first few months. We are going to be doing the same in Austin as long as zoning permits it.   We are already looking to add a special area called ‘tent city’ for employees to sleep until they get situated in Austin.  If you have never bunked with 10+ System Administrators you are missing out!  Brent himself will be staying in the office if zoning permits. …

Chances are that you have almost certainly heard of the recent and very tragic earthquake that has nearly devastated the Caribbean nation of Haiti. In the wake of such a sudden and severe tragedy, it can be hard to see hope.

The American Red Cross, along with thousands of other support and aid organizations, has been making a huge effort to get things as close to normal for people in Haiti. To support that relief effort, HostGator is making a $100,000 donation to the American Red Cross Haiti Relief and Development fund.

The press release announcing the donation is below:

HOUSTON – Shared, reseller, and dedicated web hosting company HostGator announced on Monday that it has donated $100,000 to the American Red Cross Haiti Relief and Development fund.

The donation, which is the fourth six digit charitable donation HostGator has made in its eight year history, will help the American Red Cross provide support for the relief efforts in Haiti, which will likely include mobilizing additional aid workers, sending supplies, and providing financial resources for what is certain to be a long recovery for the government and people of Haiti.

“What happened in Haiti is a tragedy,” said Brent Oxley, HostGator’s founder and CEO. “I’m glad to be in a position where we’re able to help those in need. It’d be wrong to do nothing in light of what happened to the people. Their lives are going to be forever changed in a way that most Americans can barely fathom.” …

HostGator recently reached 200,000 active customers and we are on pace to break 300,000 within a year.

I remember when I’d be out celebrating if HostGator managed to get two signups in a week. Now, we’re seeing thousands of signups a week. Back in the day, my celebrating consisted of nothing more than dropping the Ramen noodles or the tuna can I had in my hands and grabbing some sushi for an hour before scrambling back to work. At the time, I was a poor college student who invested every penny I had back into the business I was building.

The HostGator.com domain was registered on October 10, 2002 and here are some statistics about how many active customers we’ve had at a few points since then.

• 2/1/2003: 112 active customers
• 2/1/2004: 1,031 active customers
• 2/1/2005: 6,892 active customers
• 2/1/2006: 21,434 active customers
• 2/1/2007: 50,213 active customers
• 2/1/2008: 92,752 active customers
• 2/1/2009: 157,432 active customers
• Today: 200,000+

How HostGator Came To Be:

I’ve been an entrepreneur since I was a kid. In sixth grade, I sold candy at school and had all the kids in my neighborhood working for me. When I was 14, my cousins and I had a business where we sold watermelons from a truck on the side of a road. The deal we offered was simple, but effective: “2 for $5.”

Ain't no Glory in Selling Watermelons

It wasn’t until I was a sophomore in high school that I got hooked on trying to make money on the Internet. What sucked me in was the paid to surf programs such as AllAdvantage, Bepaid.com, Cashfiesta, and the like. These companies claimed they would pay you to surf the Internet while looking at ads. I created my first website on a service much like GeoCities and was able to generate over 50,000 referrals between all the programs I was enrolled in. One by one, I learned that all of the programs were a scam. I made $65 when I was entitled to over a million. …

We have some very exciting, disturbing, shocking, and electrifying news for you!

HostGator Web Hosting is now offering UNLIMITED DISK SPACE, UNLIMITED BANDWIDTH, and UNLIMITED DOMAINS for less than ten bucks a month.

I should be telling you this is a limited time offer and to sign-up while supplies last, but I’m not going to. If you decide to wait a few months, the plan just might change to unlimited bazillion-trillion everything. If you happen to sign up before the unlimited bazillion-trillion plans are released, we’ll be happy to upgrade you free of charge. If you think this all sounds ridiculous, that’s because it is! The “new” unlimited plan is the same plan we were offering a year ago, but now we label it as unlimited.

I wanted to call the plans unlimited last time around. However, due to staffing constraints, we wouldn’t have been able to keep up with the expected growth. A year later, we are finally OVERSTAFFED and ready to change the plan. Up until now, I’ve been slowing sales down on purpose in order for our support to catch up. If history repeats itself, renaming the plan from essentially unlimited to actually “unlimited” will increase our sales by at least 30%.

It’s really that simple.

We change an unlimited plan to say “unlimited” and bam — sales increase 30%, if not more. Many people will argue that “overselling” is evil and that it’s the cause of poor hosting service. This is not the case when it’s managed correctly and the proper staffing is in place. When a hosting company hops on the overselling bandwagon, their sales usually increase exponentially. Since very few companies actually have the capacity to handle a major surge in growth, their quality of service is almost guaranteed to deteriorate.

The support problems HostGator has had in the past weren’t from “overselling.” The problems were actually a result of growing faster than we could hire and train employees. …

Inc. Magazine compiles an annual list of the top 5,000 fastest-growing companies in America. They rank each of the top 5,000 companies depending on their revenue growth for the past three years.
Inc. 5000 announced yesterday that HostGator made their list of the top 5000 fastest growing private companies in America. Turns out, that not only did HostGator make the list, but we ranked in at #21 overall. In our industry, business services, we ranked #2, and in Texas we’re the #1 ranked fastest growing company. For our specific industry–web hosting–HostGator is the fastest growing web host out there, period.

This is quite a feat for a company that started out of a college dorm room with literally no budget.

According to Inc.’s analysis, the reason for our growth is:

Because support is key in the Web-hosting business, the company never outsources support and keeps technical support staff available 24/7, with an average wait time of one minute for inbound calls. It also provides developed templates and specialized software licensing to clients for free to enhance the company’s service offering.

I agree with the analysis, but I’d also like to share a few other points to explain why HostGator is not only floating but thriving.

• We’re a transparent company. Before potential customers sign up with us, they can check out real HostGator reviews right on our public forums from current customers.
• We truly care about our clients. It doesn’t matter whether you pay us $5 a month for web hosting or if you buy your own dedicated server through us. Every client at HG receives priority attention and 24/7 support.
• Our affiliates contribute in a large way to the success by bringing in new sales. Anyone can join our hosting affiliate program. Whether you are a client of HostGator or not, we will pay you up to $125 per sale for referring people to our service.
• Definitely the biggest asset at HostGator is our people. To offer 24/7 support, it means that we have people here for our customers at 3 AM answering calls and taking care of issues before they become problems. They keep the servers running, making sure millions of web sites and businesses stay online. HostGator would instantly become more profitable if we cut corners and outsourced support, but in doing so we wouldn’t be able to keep the quality where it is. So that’s why we continue our hiring frenzy, to keep up with the growth. The only thing that has kept us from growing faster is making sure we have enough people to support our current and future customers. We’re in this for the long haul, and we want our customers to be with us just as long.

It’s an accomplishment and something that we’re all proud of, because every employee at HG helped to make this happen. In three years time we’ve grown over 5,000%, let us know what it will take to make the most of the next three. …