HostGator Web Hosting Blog | Gator Crossing » Search Results » hostgator server

200,000 Web Hosting Clients and Climbing

Brent Oxley — Thu, 10 Sep 2009 23:36:13 +0000

HostGator recently reached 200,000 active customers and we are on pace to break 300,000 within a year.

I remember when I’d be out celebrating if HostGator managed to get two signups in a week. Now, we’re seeing thousands of signups a week. Back in the day, my celebrating consisted of nothing more than dropping the Ramen noodles or the tuna can I had in my hands and grabbing some sushi for an hour before scrambling back to work. At the time, I was a poor college student who invested every penny I had back into the business I was building.

The HostGator.com domain was registered on October 10, 2002 and here are some statistics about how many active customers we’ve had at a few points since then.

2/1/2003: 112 active customers
2/1/2004: 1,031 active customers
2/1/2005: 6,892 active customers
2/1/2006: 21,434 active customers
2/1/2007: 50,213 active customers
2/1/2008: 92,752 active customers
2/1/2009: 157,432 active customers
Today: 200,000+

How HostGator Came To Be:

I’ve been an entrepreneur since I was a kid. In sixth grade, I sold candy at school and had all the kids in my neighborhood working for me. When I was 14, my cousins and I had a business where we sold watermelons from a truck on the side of a road. The deal we offered was simple, but effective: “2 for $5.”

Ain't no Glory in Selling Watermelons

It wasn’t until I was a sophomore in high school that I got hooked on trying to make money on the Internet. What sucked me in was the paid to surf programs such as AllAdvantage, Bepaid.com, Cashfiesta, and the like. These companies claimed they would pay you to surf the Internet while looking at ads. I created my first website on a service much like GeoCities and was able to generate over 50,000 referrals between all the programs I was enrolled in. One by one, I learned that all of the programs were a scam. I made $65 when I was entitled to over a million.

After the paid to surf venture failed, I decided to create real web sites and sell my own advertising inventory. The network that I created was called The Freak Network and consisted of scfreak.com, dfreak.com, and wcfreak.com, all of which were named after best selling Blizzard Entertainment games (Starcraft, Diablo, and Warcraft, respectively).

My network was making me about $40 a day, which was impressive given that all of my pimple covered friends had to get real jobs and make less money. Everything was going great until the .com bubble bursted and my advertisers began to cheat me out of money. I was left with no choice but to find alternative sources of income and that’s when I had the epiphany to start selling web hosting on the side. My network of websites was receiving tens of thousands of page views per day and I already had the servers, so selling web hosting seemed like the perfect plan. Freakwebhosting.com was born. My plan was to use the traffic from my gaming websites to gain customers.

Freak Web Hosting

I built Freak Web Hosting to just shy of a hundred customers that consisted mostly of gaming sites. The problem was that I wasn’t a system administrator and that I wasn’t that technical. This resulted in poor security which lead to hackings, horrible uptime, and a never ending series of technical issues that kept me from running a successful business. I hated being a webhost at the time! I was able to get the business but no matter how hard I searched I couldn’t find someone to take care of the technical issues at a price I could afford.

I spent years trying to make my network a viable business and another year trying to get my web hosting venture running smoothly . The final straw was when the Data Center claimed that my server was “compromised and outgoing malicious traffic.” To alleviate this problem, they ordered OS reload after reload, which drove me to a point just short of insanity and a state in which I felt life was over. (In hindsight, I believe the datacenter lied to me about the malicious traffic in order to get me to leave due to the amount bandwidth my sites were using. The deal they gave me at the time was too good to be true and that’s exactly what it ended up being.)

I could have kept on fighting, but it would have been a futile effort. I was left with no choice but to scale down operations. I did the right thing by refunding everyone’s last month of hosting and even refunded those that prepaid for a year in advance. At the time there were three annual customers that I didn’t have enough money to repay, so I contacted them to let them know my intentions and eventually paid them back a few months later.

By the time The Freak Network and Freak Web Hosting failed, high school was coming to an end. I didn’t have much time before I would have to decide what to do with my life. I felt like a complete failure and had nothing to show for all my years of work.

I wanted to be a success and make some type of difference in the world and I felt as if I couldn’t accomplish this by going to college. I was very close to joining the army and even went to see a recruiter. I believed that if I joined the army, I’d have purpose in my life and be able to make some type of difference. Just days before enlisting, my dad talked me out of joining the army and helped me get into Florida Atlantic University in Boca Raton, Florida.

I spent a few months living on campus and attending classes without deviating too much from the life of a regular student. That’s when an old friend contacted me telling me that he started a server company. He knew that if we went into business together I’d have no problem getting the customers. He begged me for a week to get back into hosting and eventually convinced me to partner with him and try hosting again. After failing the first time around, I was against the idea and didn’t want to try again unless I was confident I had someone with technical abilities to keep the servers up and running.

The deal we came to orally was that I’d run my own business and I’d give him half the proceeds for keeping the servers secure and up and running. I quickly revived the old Freakwebhosting.com brand and reached out to all my old customers. I managed to convince a majority of them to sign up very quickly and within days, I was once again a web host and once again in the hosting industry.

It only took a couple of months for reality to set in . Servers began having multi-hour outages on a daily basis as a result of the datacenter going offline. I was bringing the business in while my partner was failing to uphold his end of the bargain. The servers weren’t up and running; they were failing.

I decided to break the partnership and venture off on my own. I ended up purchasing a few servers from Dedicatednow.com and managed to find a system administrator who would help me as I needed and bill me by the hour. The combination of the new Data Center and system administrator made Freak Web Hosting more stable than ever.

With things running so well and the old Freak Website Network being dead, I knew the company needed a new design and a new name. I searched for days and tried hundreds of domain name combinations before I narrowed it down to two names: HostGator and GatorHost. I was torn on which domain to choose. I didn’t know which one sounded better and couldn’t afford both domain names. HostGator may sound like a much better name now, but at the time and without all of our branding, they both sounded the same.

Original Web Site for HostGator

Business was booming and my freshman year of college was coming to an end. By this time, every second of my life was spent in class, doing homework, or taking chats and answering emails on the computer.

I was a 24/7 one-man operation. I was being woken up numerous times a night with phone calls and there wasn’t a single class I would make it through without having to leave at least a few times to take a business call. I knew I was on path to be making more than the average college graduate in about six months. I also knew it would have been impossible to finish another year of college while running HostGator, so I decided to drop out of school and follow my dream of growing HostGator into the world’s largest hosting company.

Understandably, my family and friends were all very much against my decision to dropout. I had many businesses that failed to pan out and the chances of HostGator succeeding were slim. In the end, everyone expressed their thoughts strongly, but supported me in my decision. To me, it was a no-brainer. If things didn’t work out, I’d just go back to school and be miserable. If they worked out, I’d be pursuing my dream.

Things continued to go well for the Gator at the expense of living life, having friends, and never being able to leave the computer. Within minutes of leaving the computer there would always be some type of emergency with a service going offline that would require a restart and I’d have to run back to my computer. More times than not, I’d make it half way to my wherever I was going before getting a phone call or an alert and being forced to turn back to resolve the issue. This was before the iPhone, smartphones, air cards, or any other type of mobile tool. What amazed me is the fact that I was not that technical, but was still able to help most of my customers by simply taking their question and applying common sense or finding a work around.

When HostGator had just started, I hated resellers because they required a large amount of relatively technical service. What’s ironic is that as we grew, I saw how easy it was to obtain reseller customers. Before long, obtaining reseller customers is where most of my focus and advertising money went. Ideal timing allowed us to fill the reseller niche while the competition focused primarily on shared hosting. Today, shared hosting is the source of most of our new business, but we continue to remain the worlds’ largest reseller hosting company.

If a major issue ever came up, I’d be helpless when it came to actually solving the problem. I was at the mercy of an hourly system administrator who usually had something more important to do than fix my servers. In the early days, HostGator was inadequately prepared for drives failures and similar large-scale issues. When one happened, there would usually be data loss and days of little to no sleep while I helped customers recover. I continued life in my apartment prison for another year before the company grew beyond what I could handle myself and I hired my first full time employee, Ben Welch.

Ben would arrive at my house while I was sleeping and immediately get to work taking calls, chats, and tickets. When I woke up, I’d head over to bedroom and get to work with him. At approximately the same time, I hired an Indian outsourced support company. The support volume was more than Ben and me could handle alone and it was impossible for us to man all of the stations all of the time.

I don’t believe in outsourcing, but at that point, outsourcing was the only way I could have 24/7 coverage of email and chat support that I could afford.

In hindsight, outsourcing was a big mistake. Choosing to outsource our supported resulted in the loss of customers, a damaged reputation, and low caliber support. As soon as we could afford an office, we rented a 1,600 square foot office in Boca Raton, Florida and began replacing our outsourced employees with in-house employees. We learned our lesson with outsourcing and have had 100% in-house support for several years now. There’s absolutely no chance of us switching to outsourced support in the future – it just isn’t worth whatever we’d save in the short run.

When we first moved into our first office, I thought that it was overkill and I wasn’t sure how (or if) we’d ever fill it. In no time, sales and growth caught fire. We had people working in closets, hallways, and I had to share my office with another employee. The office wasn’t that bad of a place, but there was one major problem. We had a single stall co-ed restroom for over 24 employees to share and nobody to clean it. If you had to go, you’d usually end up holding it or driving home.

I continued to wake up numerous times a night to take support calls and contribute to our service and support as much as possible. This took a toll on me, though. At the ripe old age of 22, I began to develop a very serious case of carpel tunnel syndrome. It slowly progressed until I was at the point where tapping any finger on either hand would feel like needles piercing me to the bone. I ended up trying a few alternatives to typing, including holding pencils in the palms of my fists and hiring someone to type and move the mouse for me. Typing with pencils only helped so much and hiring someone to communicate what to do ended up being a nightmare.

Eventually, the pain worsened to the point where it affected everything I did. If I went to a movie, all I could think about was my hands hurting. If I drove home, the pain would be so intolerable that I would have to alternate sitting on my hands so they would fall sleep to allow the pain to temporarily go away. Technology began to improve and I soon learned of Dragon Naturally Speaking speech recognition software. This was a lifesaver for me and while it wasn’t perfect, it did allow me to continue to perform my duties, just less effectively. I ended up using Dragon for a few years before my hands recovered to a point where I’m no longer in pain and I’m able to type without any discomfort. I’m sure if my old lack of sleep and constant typing routine came back, my problems would as well.

Eventually, we ran out of closets in our Boca Raton office and had to find a new location. We were also severely understaffed and couldn’t find the people we needed to keep up with our rapid growth. Boca Raton is where people go to retire not find a job. It’s so bad that the locals would always joke that Boca was “Heaven’s waiting room.”

We initially searched for office space in South Florida, but found the prices to be astronomical for the size we needed to maintain growth. We began looking in Dallas, Texas for a new office and somehow ended up looking in Houston. Soon after, we found and purchased the 30,000 square feet office building that we’re currently located in. The office was perfect for us since 16,000 square feet was available for use and the rest was leased out. We currently occupy around 18,000 square feet of the building and I anticipate that we’ll be filling the rest in a little over a year .

When we first moved into the new building, me and a few other employees took up residency throughout the building. There was very few employees at first and nothing but empty space. Many people that I met had no idea what web hosting was and were convinced that I was a drug dealer. They believed this because I was so young, successful, and living in an empty building with a bunch of young adults in what resembled a frat house. It also didn’t help at the time I had just gotten back from Brazil to open HostGator Brazil.

The Future of HostGator:

I still haven’t reached my goal of HostGator becoming the world’s largest hosting company, but as one of the world’s largest and with how well things have been going, I can definitely see it happening within the next eight years. In order to achieve this, we’ll need to go more mainstream. This includes launching a brand to compete with GoDaddy, more billboards, starting TV commercials, and hiring many, many more high quality employees to continue supporting our customers.

HostGator has been a real blessing in my life and I couldn’t have gotten us to where we are today alone. I owe much of HostGator’s success to our customers as well as to each and every employee who has put their heart and sweat into this company. If it weren’t for all of you, I would most likely have to return to college. Ahhhhhhhhhhhhhh!

Thank you!

Anatomy of an Outage

Douglas Hanna — Mon, 10 Aug 2009 21:02:50 +0000

Wednesday, August 5, 2009 started out as a normal day at HostGator’s Houston headquarters. Around 4:00 PM CT, a major power surge that occurred as the result of a transformer near our office blowing up made the day anything but ordinary.

Lights flickered, battery backups beeped, fire alarms went off, and Internet signals all died down almost immediately. People began to wait for the building’s $200,000 hurricane-ready generator to start up, but it didn’t.

In the mean time, one of the three major “legs” of power that feeds the building with the power it needs to function was out because of exploded transformer. The building was underpowered and the higher voltage motors and equipment started burning out from the heat and stress of running without the adequate amounts of power. Expensive equipment continued to get damaged.

A compressor on the air conditioning burnt out (cost: $35,000), air handlers got destroyed (cost: $5,000), an elevator motor got fried (cost: $10,000) and lots of other equipment in the building’s mechanical room still isn’t working correctly (cost: unknown). The total cost of the damages is expected to be upwards of $60,000.

As the building’s systems started to go down and the people in charge of HostGator’s office began calling in electricians, power companies, and repairmen, the rest of the management team began going into what we refer to internally as “hurricane mode.”

Twitter updates started to go out informing customers of a power problem in the building and possible service delays.
Employees were rallied and were sent to the other employees’ homes.
Our phone number was redirected (our VOIP system is housed in our office) and the message on our phone system was updated to inform customers of the outage.
Our support site was updated with an emergency notice.
A forum post was made with additional details.

As the makeshift offices were being setup in our managers’ homes, chats were being taken, servers were being monitored, and updates were being provided. Within an hour of the surge, HostGator’s support operations were almost fully functional, albeit delayed (with the exception of phone support).

By 11:30 PM, employees were starting to work at the office again. The phones were turned on shortly afterwards and average email response times went back down to 45 minutes or less.

Much of this expensive and inconvenient damage would have been prevented had the building’s generator worked as planned. If it did, the building would have only lost power for a minute or so instead of multiple hours. The cause was the generator maintenance done less than a week before (by an outsourced company) was done improperly. The company put the wrong fuel filter on the generator, which caused the generator to immediately fail on start up.

The outage could have obviously been much worse. No customer servers or accounts were affected in any way (we don’t house any customer servers in our office building) and we were able to get back up and running relatively quickly.

Regardless of the relative severity of the event, though, HostGator did learn a lot.

Most notably, the fact the immediate communication is essential was reaffirmed. We first learned about the importance of immediate communication during a datacenter outage at The Planet. In this situation, a Twitter update went out less than 15 minutes after the power surge occurred. Updates continued to be provided across Twitter, the forums, and our support site until the situation was completely resolved. We were even lucky enough to get comments from customers praising us for our handling of the situation.
We also learned that it’s critical to have systems tested and maintained by companies we know are getting the job done properly. We are obviously looking into a new generator maintenance company and looking at our other vendors to ensure they’re prepared to deal with issues if they occur.

During the entire occurrence, our customers were patient and understanding and we sincerely appreciate that. Stanley Marcus of Neiman Marcus fame is credited with saying “The road to success is paved with well handled mistakes” and we couldn’t agree more.

Things happen (the web hosting business and the act of running a business are never dull) and Wednesday’s events were just one of the many examples of things that no one could have ever predicted happening.

Click on the images below to see a larger version with a caption.

Talk to HostGator Live on July 29 at 8 PM CT

Douglas Hanna — Wed, 15 Jul 2009 22:39:59 +0000

Update: Thanks to all of those who participated! Our second Open Session was a success. A recording of the session is available on this page.

Due to the success of the first Open Session we hosted a couple of weeks ago, we’re hosting another one soon. This Open Session will be held on Wednesday, July 29 at 8 PM CT.

Just like last time, this Open Session will be a chance for both potential and existing HostGator customers to come into a live chat with other customers and HostGator employees and get tips, information, and have a chance to ask questions and get answers from the people who make the decisions at HostGator. Participants can either call in or just listen on their computers. There is also a text chat for people who would prefer to type their questions.

Some of the things we’ll be discussing include:

Tips and suggestions on how to get the most out of your HostGator account from senior system administrators
Discussion of HostGator’s upcoming Windows Shared Hosting launch, including questions and answers with the person in charge of Windows hosting here at HostGator
Questions and answers about anything related to HostGator, ranging from what our servers support to what we eat for lunch in the office
Discounts and/or free hosting to some participants who ask great questions.

Like last time, we’re planning on having our Deputy CTO, Chief Marketing Officer, and Customer Service Manager lead this Open Session. These three people are able to answer just about any question you can think of related to HostGator. There will also be senior support people available to answer more general questions and help out as needed.

Logistics:
TalkShoe worked well for us last time and we’ll be using it again for this Open Session. If you live outside of the US central timezone, check out this site for a list of corresponding times around the world. Right before 8 PM CT on Wednesday, head over to this page for instructions on how to join the session (it’s very simple).

Overview:
What: HostGator Open Session
When: Wednesday, July 29, 2009 at 8 PM CT
Where: HostGator on TalkShoe

DomainSponsor Review, Domain Parking and Tasting

Chad Bean — Mon, 22 Jun 2009 16:32:34 +0000

It seems like no matter what business industry you’re looking at, there’s always room for shady activities. Web hosting and the domain industry are no exceptions. However, most people are totally unaware of one such practice known as domain tasting. Domain Tasting is essentially when a someone buys a domain name for the sole purpose of seeing whether or not it can generate ad income. The domain registrant puts ads on the domain, and if the ads don’t make any money, the registrant has five days to request a refund.

There have been many big companies involved with Domain Tasting, and since they can pull off the above example on a much larger scale, they have been able to reap insane amounts of profits. This had affected us and our clients because millions of domains were getting tied up by ‘tasters’ and would appear unavailable when someone actually went to register their domain name.

To help curb this problem, since April of this year, ICANN has made their $.20 domain transaction fee non-refundable. So if a company wants to sample 50,000 domain names, for instance, then they’ll have to shell out $10,000 in registration fees even if they get a refund for the domains within the five day grace period. This change hasn’t eliminated the problem altogether, but it’s certainly helped.

Obviously domain tasting wouldn’t have gotten as out of control as it did, had it not been for the huge profits that people were reaping in. At HostGator, we don’t have that many domain registrations, since we specialize in web hosting. However, it’s still evident that there are major profits to be earned with a decent domain portfolio. One such way to monetize domain names, that we’ve explored recently, is via domain parking.

When you first buy a domain, the domain will be using the default name servers of the registrar generally. The default page you see, usually with ads all over it, is a good example of a parked page. What most people don’t realize though, is that even if they aren’t going to develop the domain right away, they can still make money from the domain while it waits to be developed.

The company we’ve been using for domain parking is DomainSponsor. Basically we use their name servers on inactive domain names in our account, and all traffic gets pointed to a domain parking page where relevant ads are displayed, giving us a percentage of the revenue made from the ads.

So just how much money can you make with Domain Parking? We were pleasantly surprised with the results.

The above check was for the month of May. We’ve been using Domain Sponsor for the last 3 months, and are consistently getting over $25,000/monthly with the domains that we have. Now these results may be unique since we do have roughly 12,000 domain names in our DomainSponsor portfolio, but many domainers have much more domains than this and can stand to make much more money.

Overall, we’re very happy with DomainSponsor. As you can see from the above image you can easily group domains into portfolios and track advanced statistics to the exact day. Getting started with domain parking is super easy, simply sign up, and start adding your domains that are currently doing nothing to your portfolio at DomainSponsor.

Free Wordpress Theme

Chad Bean — Wed, 17 Dec 2008 00:30:54 +0000

At HostGator, one of the most popular web sites created on our servers these days are blogs. People use blogs not just as a diary, but as a quick way to publish information and articles. The most popular blogging software is Wordpress, which happens to be the platform of choice for Gator Crossing (this blog) and can be installed with a couple clicks directly from the HostGator Control Panel.

We had a custom HostGator inspired Wordpress theme drawn up recently and would like to make it available for free to our customers and non-customers alike. Below you can view and download the theme made available in four different color schemes:


View Free Theme 1	View Free Theme 2
Download Theme	Download Theme


View Free Theme 3	View Free Theme 4
Download Theme	Download Theme

You can see our Gator Crossing blog viewed in the different themes by the theme switcher plugin on the upper right side of the blog. Enjoy!

What’s Lean, Mean and (now) Green?

Matthew Collins — Mon, 25 Aug 2008 16:38:12 +0000

Here’s something you may not know: the IT sector has a huge climate impact. At present, between 3 and 4 percent of all electricity (and the associated carbon emissions) used in the world goes to running data centers. If you’re one of the four and a half million registered users of Second Life, consider this: the average Second Life avatar consumes 1,752 kWh of electricity per year, or about two thirds that of an actual person (globally averaged). One server alone has roughly the same climate impact as a 15mpg SUV!

Climate change is real, it’s happening now, and we as a planet desperately need to reduce our IT emissions. And if we wait for the government to solve the problem, we’ll be waiting for a long, long, LONG time.

We’re thrilled to announce that HostGator has joined the ranks of many progressive companies including: Starbucks, IBM, and UPS to take action on addressing climate change right now.

HostGator has gone green, and it’s gone green in a BIG way.
We at Integrated Ecosystem Market Services are very proud to have worked with HostGator to develop a sector-leading program.

What makes HostGator’s program so special?
If you’re thinking about switching to green hosting, good for you! Green hosting is an important step in dealing with climate change. But be aware- once you start asking some questions you’ll find that not all of the .green. hosting options out there are nearly as green as they claim to be. HostGator’s program stands out from the pack for a number of reasons . . .

One, HostGator is using renewable energy to both power and cool their servers, whereas a number of green hosts only offset the electricity used to power their servers. That represents a big difference, because servers generate a lot of heat. For every watt of electricity that a server uses, 1-2 watts of electricity are typically required to cool it. What that means is that HostGator is investing in about twice as much renewable energy, on a per server basis, as those green hosts only using renewable energy to power their servers.

Two, HostGator has invested in Green -e certified Renewable Energy Credits (RECs). That means that all of HostGator’s RECs are verified, tracked and monitored. Sure, there are cheaper carbon credits out there, but HostGator wanted to go green the right way. HostGator can’t very well build a windfarm in downtown Houston, so it’s doing the next best thing and greening its energy at the source with rock solid RECs.

What the heck’s a REC?
Renewable Energy Credits (RECs) are tradeable credits representing all the environmental benefits of 1 megawatt hour of renewable energy. So when HostGator purchases 4,009 Texas wind RECs, it’s basically paying a Texas windfarm to generate renewable energy on HostGator’s behalf. HostGator doesn’t own the windfarm, but for every REC purchased by HostGator, that windfarm generates 1 megawatt of Texas wind power and puts it into the grid. When HostGator draws power from the grid, it can then claim credit for that wind power generated on its behalf.

Three, HostGator has purchased RECs for 130% of the electricity used to power and cool its shared and reseller servers. Good luck finding another green host that has gone this far. Believe me- if they had, they’d let you know it.

Four, HostGator has invested entirely in wind RECs generated in their home state of Texas. Even those green hosts that have opted for certified RECs are generally sourcing them from wherever is cheapest.

HostGator, on the other hand, is thinking globally and acting locally. By insisting on 100% Texas wind RECs HostGator had to pay more for their credits, but they (and you) can rest easy knowing that they’re doing their part for the environment and the local green economy.

So how did we develop and implement the greening program?
First, we calculated the total amount of electricity used by HostGator’s shared and reseller servers. Based on the total number of servers and the average amount of electricity used in a year to power and cool them, we estimated that HostGator would need 4,009 MWh of electricity to offset 130% of the electricity used to power and cool all of HostGator’s shared and reseller servers

Second, we looked at HostGator’s carbon offsetting options. We considered RECs, Certified Emission Reductions and Verified Emission reductions, as well as a number of offset providers. Ultimately, HostGator chose to go with RECs, and to purchase them from one of the best REC providers around: 3Degrees.

RECs and CERs and VERs, Oh My!
RECs aren’t the only offsetting option out there, there are also Certified Emission Reductions (CERs) and Voluntary/Verified Emission Reductions (VERs). The main difference between the three is this: each REC represents 1 additional megawatt of North American wind power, whereas each CER or VER represents one metric ton of reduced or avoided carbon dioxide emissions. CERs and VERs can be generated from a whole range of projects (fuel switching, forestry, changes in industrial processes, etc.), but RECs can only be created by the production of renewable energy.

So why do RECs make the most sense for HostGator? RECs enable HostGator to green its energy right at the source and support the development of clean power, rather than simply paying another company to not pollute.

Finally, I should emphasize that the purchase of Renewable Energy Credits only represents HostGator’s most recent step toward sustainability. Prior to the REC purchase, HostGator had already begun the process of reducing their environmental impact at the office (recycling, minimizing paper use, etc.), and recently switched to higher efficiency servers.

What can you do to minimize your impact on the climate?
Well, for one thing you can switch your hosting company to HostGator, if you’re not already a customer of theirs! You can choose from one of their great shared or reseller plans.

Beyond that, there are myriad ways to go green in your personal life. Most of them are totally painless, for example turning off your computer at night, rather than leaving it in sleep mode. Many of them will save you money in the long run, for example using compact fluorescent bulbs instead of incandescents.

For a quick start, check out CarbonTracker.com’s list of 11 simple steps you can take to minimize your impact on the climate. For even more information, the Environmental Protection Agency has a ton of info on the subject:
(http://www.epa.gov/climatechange/wycd/index.html)

Help us spread the word!
Show the world you are GREEN too! You can place any of the images on any of the sites hosted with HostGator.

Shared Customers

1.	2.	3.

Codes:

1.

2.

3.

Reseller Customers

1.	2.

Codes:

1.

2.

Directions:
1. Choose from one of the images above.
2. Highlight the code under the under number of the image you would like to use.
3. Right click the highlighted text.
4. Left click copy.
5. Paste the code inside of the html of your site.

Note about the author:

Matthew Collins is president and CEO of Integrated Ecosystem Market Services (http://www.iemarketservices.com), a carbon consulting firm based in Chicago, IL.

HostGator ranks 21st on Inc. 5000

Chad Bean — Fri, 22 Aug 2008 02:56:39 +0000

Inc. Magazine compiles an annual list of the top 5,000 fastest-growing companies in America. They rank each of the top 5,000 companies depending on their revenue growth for the past three years.
Inc. 5000 announced yesterday that HostGator made their list of the top 5000 fastest growing private companies in America. Turns out, that not only did HostGator make the list, but we ranked in at #21 overall. In our industry, business services, we ranked #2, and in Texas we’re the #1 ranked fastest growing company. For our specific industry–web hosting–HostGator is the fastest growing web host out there, period.

This is quite a feat for a company that started out of a college dorm room with literally no budget.

According to Inc.’s analysis, the reason for our growth is:

Because support is key in the Web-hosting business, the company never outsources support and keeps technical support staff available 24/7, with an average wait time of one minute for inbound calls. It also provides developed templates and specialized software licensing to clients for free to enhance the company’s service offering.

I agree with the analysis, but I’d also like to share a few other points to explain why HostGator is not only floating but thriving.

We’re a transparent company. Before potential customers sign up with us, they can check out real HostGator reviews right on our public forums from current customers.

We truly care about our clients. It doesn’t matter whether you pay us $5 a month for web hosting or if you buy your own dedicated server through us. Every client at HG receives priority attention and 24/7 support.

Our affiliates contribute in a large way to the success by bringing in new sales. Anyone can join our hosting affiliate program. Whether you are a client of HostGator or not, we will pay you up to $125 per sale for referring people to our service.

Definitely the biggest asset at HostGator is our people. To offer 24/7 support, it means that we have people here for our customers at 3 AM answering calls and taking care of issues before they become problems. They keep the servers running, making sure millions of web sites and businesses stay online. HostGator would instantly become more profitable if we cut corners and outsourced support, but in doing so we wouldn’t be able to keep the quality where it is. So that’s why we continue our hiring frenzy, to keep up with the growth. The only thing that has kept us from growing faster is making sure we have enough people to support our current and future customers. We’re in this for the long haul, and we want our customers to be with us just as long.

It’s an accomplishment and something that we’re all proud of, because every employee at HG helped to make this happen. In three years time we’ve grown over 5,000%, let us know what it will take to make the most of the next three.

Prevent Your Site from Being Hacked

Paige Filler — Fri, 27 Jun 2008 21:55:30 +0000

A Growth Industry
Recently the number of sites being hacked or infiltrated has risen rapidly. We see a lot of distraught site owners who have had their sites damaged, experienced a loss of rankings, or had data stolen.

Use Protection
Although most good hosting companies will protect their servers (and usually your site to some degree) it’s important to understand that you are responsible for your own site.

Take this analogy: You can use the strongest safe in the world, but if you leave the door open and someone empties it, you can’t blame the safe manufacturer.

Hacked Huh?
Before we offer you some simple tips, it’s worth understanding a few basics about the different kinds of hacks, their purpose and how they can affect you.

We won’t go into detail at this stage, but the number of exploits and the number of different types are increasing. Some of the most common include: XSS, SQL Injections and defacing

Staying up to date is a full time job, but like most types of crime, being prepared and protecting yourself should give you a better chance of weathering a storm should it happen.

So without further ado, here’s a basic primer on protecting your site from being hacked when it’s on shared hosting.

Simple Security Tips

1. Keeping Software Up to Date
If you are running old versions of software chances are it’s insecure, make sure you upgrade to the latest release. Most updates to software are security or functionality related, which means if you aren’t running the latest version you are likely to have missed a few security fixes.

2. 3rd Party Scripts and Code
Plugins, widgets or any other code (including free templates and themes) you install are written by other people under unknown circumstances. Some may be great, some may be full of holes. Be sure to research any code you want to use that you didn’t write yourself. Even a few Google searches should help you find out how secure the code you are using is.

3. Your Own Fault
One of the biggest causes of Identity theft and an easy way for someone to get details to your site(s). Your own computer is likely to be a weak link in the chain. Whether it be from poisoned powerpoint files or someone phishing your account details, the vulnerabilities are limitless. No matter how secure your site is, if the machine you access it from (including logging in and editing etc.) is not secure you stand a good risk of being compromised and it may affect more than just your site.

Use virus scans, clear histories, secure your passwords and be aware of general security issues (try not to let your shiny new MacBook air be stolen). Open and Public wifi spots are an obvious security risk. If you give everyone access to your PIN number for your bank account, expect to be robbed.

4. Secure Passwords
A secure password goes a long way to slowing down a potential infiltrator (real ‘hackers’ do not tend to be people that destroy sites, but ethically search for security holes in technology). Put simply passwords should always be a combination of letters and numbers, uppercase and lowercase. The longer the password, the better (though conversely the longer it is the harder it is to remember).

No dictionary words, no family names and no easily guess-able information either.

You can also generate a random password which is even more secure.

5. Checking Your Logs Regularly
Without watching who is visiting your site, what you are ranking for and similar you could be compromised and never even know it.

If you spot any unusual traffic (ranking for gambling, pharmaceuticals and sex terms is a common one) try working out where it is coming from / going to. From there if you are sure it is a hack you can get some quick help. (Send us a message, we’ll do what we can).

6. Outsource a Little Prevention
Using high quality software, a good coder (one who is security aware), hiring a professional security agency or using an automated method like the Firewall script or Hacker safe will help to reduce your risk. What you outsource depends on your needs (and resources of course).

7. Backup, Backup, Backup and Then Backup Some More
While this tip won’t protect you from being hacked, it will be very beneficial to you should it happen.

Send copies of your backup to your gmail, and auto forward them to your yahoo mail. Download copies to tape, your MP3 player or Iphone, it doesn’t really matter. What does matter is that in the case of a hack there will be a couple of things you want.
a. Records of IPs accessing your site.
b. A clean (pre hack) backup of your site (hopefully, including the latest updates)

Here is an easy DIY way to back up your whole site with cPanel.

If you use Hostgator then you’ve already got weekly offsite backups and they will restore your site(s) at no charge should it does become compromised or “cracked/ hacked”.

8. Don’t Put All Your Eggs in One Basket
Site hacking, Search engine rankings, DOS, account closures, viruses, there are a whole list of reasons your site may suffer in some way. With hosting being so cheap, grab yourself a multiple site (reseller) account and spread that risk. You can even have your sites hosted on different C Class IPs.

9. Learn MORE
Nothing beats knowledge. The more you know the easier it becomes to spot problems (not just hacks) and resolve them. So, kick back, grab a soda and start reading (it could be worth more in the end than all of the search news and blogging tips you have in your RSS feed).

Here’s a couple of useful starting points and interesting articles to checkout.
Trend Micro
Apache Security
MySQL Security
Security Focus
ha.ckers.org
Tips to Protect Your Wordpress Installation
How Wordpress Blogs are Hacked

10. Find Yourself a Gator
We take our security very seriously, there is nothing worse than seeing all of your hard work being destroyed. If your site is hosted with us and you think you may have been hacked, click the chat link (top of the page), and contact us anytime to let us know. Not only will you be looking out for the other sites sharing your server, but you give us a better chance to recover your site. Even if your site is not hosted with us, we’ll do what we can to help, we’re just like that.

11. Bonus – Be Careful of the Company You Keep
Anyone with enough time, an Internet connection and some intelligence can find ways to cause you problems online.

Revealing too much, boasting or insulting others online is a good way to attract the wrong kind of attention. In the real world, having fewer enemies just makes life easier.

Until Next Time…
This is the first in a series of posts that should help your site sing even on the darkest of days, there’s nothing we want more than for you to wake up safe and decide to build another new site.

The least we can do is try and make that as easy as possible.

Dedicated Server Sale

Tin Pham — Wed, 25 Jun 2008 14:18:04 +0000

We are happy to announce that we are having a sale on a batch of servers that we had leftover. Some of you may remember these servers being our former Pro Dedicated offering. For those who are not familiar with these former Pro Dedicated specifications:

Processor: Intel Xeon Conroe 3060 server @ 2.4Ghz

Memory: 4GB DDR2

Hard Disk: 4 x 500GB SATA under RAID-10 configuration.

Monthly Bandwidth: 2,500GB @ 10mbps

IP Addresses: 10

OS: CentOS 4.6

Control Panel: cPanel/WHM 11 with Fantastico included.

Pricing: $350 per Month.

This is a great solution for those needing a high performance server with large data storage with redundancy. Under the RAID-10 configuration, risk of data loss would be minimized as the information is mirrored throughout all 4 hard drives. In case a hard drive fails, copies of your data should be stored on the remaining 3 hard drives. At the price of $350 per month, this server definitely provides the most bang for your buck.

This was a very popular dedicated solution when it debuted as our Pro Dedicated package, and we are very excited to be able to offer these servers to you once again. Please keep in mind that stock is limited and once we sell out, this offer will not be available for quite some time.

If you are interested in this offer, please email us at sales@hostgator.com and put it in attention to our Dedicated Sales Department.

Hostgator for Humanity

fmerrill — Fri, 23 May 2008 20:17:02 +0000

That’s right, the folding@home hostgator.com team is a reality and we’ve broken into the top 1,000 ranked teams!

Although we’ve kept this fairly low profile on our forum post here , we do have a large amount of users starting to come on board, so I’d like to present something a hosting company is doing to better the world.

The Folding@Home project by Stanford University is a distributed computing project used to create one of the largest supercomputers in the world. The client has long been used used as both a metric to measure processors and machines efficiency and also to help the cause. The project is distributed much in the way Seti@Home was, however, with a more direct human goal.

Just in case you’re wondering, “what is protein folding and why does this matter to me?”; the Folding@Home project simulates complex mathematical formulas about how these proteins fold, unfold, and misfold with the goal to hopefully one day learn better how many well known diseases, such as Alzheimer’s, Mad Cow (BSE), CJD, ALS, Huntington’s, Parkinson’s disease, and many Cancers and cancer-related syndromes actually work and occur. Results? Darn right! The project has already come up with a number of notable scientific results, and is with our help and yours, continues to go somewhere tangible as you can see at Stanford’s whitepage papers

As for how this all came about; I was first introduced to the project when I was looking for something better to do with my Spare CPU cycles than let them idle. A lot of people are worried that clients like this will hog CPU, but the beauty of this software is it scales and re-nices it self so well, so you can be running it and it will use a defined amount of CPU at all times, but when any other process needs the CPU it will throttle itself. You can literally play high end games with the client running, as it will just scale back.

I really began to get involved in the project when I picked up a PS3. I wanted to put the powerful Cell processor through it’s paces so I immediately downloaded the client and started running work units. Now, as an administrator here I began thinking how helpful it could be if some of the machines we have that idle certain days of the week at HostGator were to fold in the background while the machine was not in use. NAS boxes were the perfect solution, and now we’re about to break the 1,000,000 point milestone.

So, do you want to help humanity and have a chance at free hosting? Well help us out and we’ll help you! Here’s what to do :

Go to http://folding.stanford.edu/ and download the appropriate client for your operating system, and if you have a dual or quad core make sure you get the High Performance SMP client. (If you have a PS3 you can install it directly from the PS3 crossbar interface)
Install folding@home and use team number 122600 , you can enter anything for your Donor name but we would prefer you use either your forum name so we can better contact you for your prize(or your wordpress login name)
Start folding and leave it running. Don’t be surprised if it takes a while for you to start getting work units (these things are huge), the more machines you have it running on and the faster the machines, the quicker you will break milestones.

Prize Details
Prizes will be calculated by contributions to the team based on performance. Dead line to see who can get the most milestones will be on 07/01/2008. At that time winner will need to claim prize by emailing sales@hostgator.com with their donor name.

1. GRAND PRIZE (1 winner)
The top contributor who contributes the most points to the team will get a free year of hosting on our Aluminum reseller plan or equivalent in credit to existing HostGator plan if already a customer.

2. FIRST PRIZE (1 winner)
Runner up will receive a free year of hosting on our Swamp hosting plan (or equivalent).

3. SECOND PRIZES (8 winners)
Following 8 runners up will receive 6 months of free hosting on the Baby hosting plan (or equivalent)

I’d like to extend a special thanks to every team member both from our employee pool and some of our very active forum members and customers currently active (over 345 active CPU’s) and especially to both our owner Brent Oxley and our CTO David Collins for allowing me to run this on each and every one of our network backup servers to create a huge grid.

Statistics links :

Python Driven Stats

Quick stats

Kakao Stats