Written by Brent Oxley
Friday, September 30th, 2011
I receive hundreds of emails a month from customer’s thanking me for the great service we provide and even a few letters utilizing the old fashion snail mail method.
The majority of snail mail reviews I receive are complaints about the hosting services my company has provided. The only problem is that more times then not they get my name correct and the company I own wrong.
I decided to have a little fun with my response to them…………
I’m emailing you in regards to a letter I received in the mail from you today. In this letter you described a few recent negative support experiences you had with Inmotion hosting. I wish I could say I’m sorry for these negative experiences you had but unfortunately I’m not.
In fact It pleases me slightly to hear about your poor experience with Inmotion. I highly recommend you take your business to hostgator.com immediately.
As owner of Hostgator I’ll do everything in my power to make sure you receive 99.9% uptime along with 24/7 quality support. If you’re interested in signing up with us I’ll be happy to give you the first 6 months of service free to try us out. I’ll also do my best to make sure that the correct owner of Inmotion gets this message. =)
Please let me know if there is anything else I can assist you with.
I respectfully request that if you’re going to snail mail me a complaint that you double check that I do in fact own the company your complaining about. These things make me feel absolutely terrible up until the point where I figure out it’s the wrong company.
Just to clarify………
I do not own nor have I ever had any ownership in Inmotion.
I do not own Godaddy either. I’m not sure why but I have received multiple complaint letters with people mixing me up with them. (ewwwwwww)
I also ask that if you’re going to call our support line that you try to remember that you are calling us, and whatever you do don’t sound as crazy as this woman who called us last week……