Comments on: All TPS reports require cover sheets. http://blog.hostgator.com/2009/04/03/tps-reports-cover-sheets/ The official HostGator Company blog Sat, 21 Nov 2009 00:54:21 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: Douglas http://blog.hostgator.com/2009/04/03/tps-reports-cover-sheets/#comment-12234 Douglas Mon, 06 Apr 2009 21:36:55 +0000 http://blog.hostgator.com/?p=655#comment-12234 Robert, We do keep a very close eye on our of our customer satisfaction metrics. They are a major part of employee reviews and serve as one of our key measurements of how our service is doing. Robert,

We do keep a very close eye on our of our customer satisfaction metrics. They are a major part of employee reviews and serve as one of our key measurements of how our service is doing.

]]> By: Robert http://blog.hostgator.com/2009/04/03/tps-reports-cover-sheets/#comment-12226 Robert Mon, 06 Apr 2009 16:23:34 +0000 http://blog.hostgator.com/?p=655#comment-12226 Well at least you keep some metrics. I come across companies of all walks that just don't keep any statistics. Sometimes the best they can provide is "Well, we had a pretty good month last month. I think." Metrics can tell you a lot about where you are and can help guide you where you want to be. I try to impress that upon all the business leaders I come across. Congrats on your chat volume serviced. Are you keeping any kind of metrics on the user rated satisfaction at the conclusion of those chats? Well at least you keep some metrics. I come across companies of all walks that just don’t keep any statistics. Sometimes the best they can provide is “Well, we had a pretty good month last month. I think.” Metrics can tell you a lot about where you are and can help guide you where you want to be. I try to impress that upon all the business leaders I come across. Congrats on your chat volume serviced. Are you keeping any kind of metrics on the user rated satisfaction at the conclusion of those chats?

]]> By: SimonTek http://blog.hostgator.com/2009/04/03/tps-reports-cover-sheets/#comment-12218 SimonTek Sat, 04 Apr 2009 02:16:31 +0000 http://blog.hostgator.com/?p=655#comment-12218 Sundays are usually dead at any datacenter. Not surprised, Well unless you have a power outage, then everyone on the planet wants to share their "Love" with you. Sundays are usually dead at any datacenter. Not surprised, Well unless you have a power outage, then everyone on the planet wants to share their “Love” with you.

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